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Help shipping info, info blackout.

General talk about the Omate TrueSmart...
Help shipping info, info blackout.
Sun Feb 16, 2014 6:42 am

Hi, so I have been following the forums passively and of course like everyone else been waiting for the smartwatch for about 6 months or so now. I would like to know if anyone would have an idea of ship dates. I have not receive any response from omate since December even though I have sent multiple emails, at the time I was told there were a few small issues and would be shipping soon. So is there an email I can ask for order status or any type of shipping update? I'm at the point of filing a claim with my card company for a refund whether omate wants to refund it or not. Then just buying it once it is out for less. It is ridiculous not to provide any type of communication to someone who just purchased a $300 purchase. Should I just get a forced refund or is there any info about shipping or another way to contact omate? I was using omatetruesmart@gmail.com to contact them up until December where they responded after a few days. Now nothing.... Ideas? Suggestions?
Slithica
 
Posts: 2
Joined: Sun Feb 16, 2014 6:36 am



Which vrsion are you awaiting? a 2100MHz or a 1900MHz?
Current devices:
Asus Padfone (32GB), Android 4.1.1, Own custom ROM (T-Mobile NL)
Simvalley Smartwatch (512MB/4GB), Android 4.2.2, Stock ROM (Vodafone NL)
Expecting:
Omate TrueSmart (1GB/8GB Oct. Dev.), Android 4.2.2, Stock ROM
User avatar
SparkyRih
 
Posts: 57
Joined: Tue Feb 11, 2014 11:07 pm
Location: Roermond, The Netherlands



From the last KickStarter update:

For any inquiry or if you experience any issue with your TrueSmart, you can always contact kickstarter@omate.com but please, please do not send emails requesting the status of your personal shipment. We do release updates to give general ETA to all of you based on your pledge category and we provide personal tracking number as soon as we ship to you.


According to that same update, about 1,000 KickStarter backed US 1/8 editions have found their rightful owners with another 500 finding their new owners in the coming days, all of the 512/4 European editions have been sent out. Currently they're in the process of assembling the new EU versions and will begin shipments of those on the 20th of February.

If you don't currently fit into one of those categories, then like us, you will have to wait for a new update to explain where the rest of them are. However, from my understanding about 90% or better of backers are receiving their shipping info and tracking numbers the moment the shipments get sent out, so when yours is sent, you should receive all the info you need. OTHERWISE if you'd like a refund, contact them at the above email and ask for one, they've been very good about giving refunds to many of those who've asked.
User avatar
Kent
 
Posts: 22
Joined: Thu Feb 13, 2014 3:41 am



I will wait 2 more weeks for an update then. I was waiting on the 1/8 1900 version.
Slithica
 
Posts: 2
Joined: Sun Feb 16, 2014 6:36 am



Slithica wrote:I will wait 2 more weeks for an update then. I was waiting on the 1/8 1900 version.


They'll ship another batch of 500 today according to their Kickstarter page, but they won't send any tracking information :S
Current devices:
Asus Padfone (32GB), Android 4.1.1, Own custom ROM (T-Mobile NL)
Simvalley Smartwatch (512MB/4GB), Android 4.2.2, Stock ROM (Vodafone NL)
Expecting:
Omate TrueSmart (1GB/8GB Oct. Dev.), Android 4.2.2, Stock ROM
User avatar
SparkyRih
 
Posts: 57
Joined: Tue Feb 11, 2014 11:07 pm
Location: Roermond, The Netherlands



Well even for the 512MB - 4GB shipment they did not send out tracking numbers unless direct email request by backers.
Typical Omate, nothing gets improved :) all same slow...

Since my 512MB - 4GB delivery it looks like Omate is becoming even slower with updates, manufacturing and support.
LHS
 
Posts: 2
Joined: Wed Feb 12, 2014 11:39 pm



Omate wrote:we are working very hard to assemble, flash, pack and ship as fast as we can. Another 500 units 1GB+8GB 1900MHz are leaving HK on Monday. We will not communicate by email about personal shipping update over the next few weeks as we mentioned in the update #60 because we receive too many personal request and this slow down our team to work on more important matters such as shipping. Thanks
Current devices:
Asus Padfone (32GB), Android 4.1.1, Own custom ROM (T-Mobile NL)
Simvalley Smartwatch (512MB/4GB), Android 4.2.2, Stock ROM (Vodafone NL)
Expecting:
Omate TrueSmart (1GB/8GB Oct. Dev.), Android 4.2.2, Stock ROM
User avatar
SparkyRih
 
Posts: 57
Joined: Tue Feb 11, 2014 11:07 pm
Location: Roermond, The Netherlands



still no 1/8 EU version ready ;-(
BPM
 
Posts: 11
Joined: Mon Feb 17, 2014 9:43 am



They ran out of PCB boards and CPU, RAM, ROM chips...

Soon they will run out of $$$ as well :)

LOL jokes

EDIT: also running out of staff :lol:
LHS
 
Posts: 2
Joined: Wed Feb 12, 2014 11:39 pm



They must have sent tracking info for the latest shipment of 500. I have spoken with a few that received shipping emails. Unfortunately I'm not one of those lucky few. We have no idea the exact number of Canada/USA backers, so there is no way of knowing how many there are of us left. There response via email to all USA/Canadian backers has been we will ship after cny. Most thought that meant the will all ship this week. But shipping after the cny could mean ship in June.
Rhiney
 
Posts: 11
Joined: Thu Feb 13, 2014 4:01 am


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