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Anyone have an extra cradle?

General talk about the Omate TrueSmart...
Anyone have an extra cradle?
Fri Mar 07, 2014 8:33 pm

Willing to pay something reasonable. Mine doesn't close properly. I emailed Omate, but obviously don't expect prompt service. PM if interested. Thanks!
musicnyc
 
Posts: 5
Joined: Thu Feb 13, 2014 9:03 pm


Re: Anyone have an extra cradle?
Fri Mar 07, 2014 9:45 pm

Where do you live?
User avatar
Delano
 
Posts: 20
Joined: Wed Feb 12, 2014 10:34 pm


Re: Anyone have an extra cradle?
Fri Mar 07, 2014 10:09 pm

Delano wrote:Where do you live?


NYC.
musicnyc
 
Posts: 5
Joined: Thu Feb 13, 2014 9:03 pm


Re: Anyone have an extra cradle?
Sat Mar 08, 2014 10:02 am

musicnyc wrote:
Delano wrote:Where do you live?


NYC.


Hi, regarding your PM. I only ship to The Netherlands, and since this is not the 17th century, NYC is not Dutch territory ;-)
May I suggest you contact Omate. It took them a few weeks to ship my cradle replacements, but in the end they did come through.
ThisMyNameIsHereToo
 
Posts: 9
Joined: Fri Feb 14, 2014 5:17 pm


Re: Anyone have an extra cradle?
Sat Mar 08, 2014 10:06 am

I got the following advice from Omate:

Please double check that the pin of the charger cradle connects well to your TrueSmart battery cover, you may add a slim line of adhesive tape on the inside of the cradle to make it connect tighter.


Didn't help in my case.
ThisMyNameIsHereToo
 
Posts: 9
Joined: Fri Feb 14, 2014 5:17 pm


Re: Anyone have an extra cradle?
Sat Mar 08, 2014 11:02 am

Might not even be the charger. I had many problems.
My chargers were both not charging, strange right? What happened was, the back cover on the TS was not screwed in tight enough. I had to REALLY tighten it before it connected, the TS turned on and I could charge.
I also read about some chargers not having the pins tight enough. 3 things you can do:
-Take the charger apart and pull up the pins a bit (so they're higher)
-Clamp the charger closed with something like a tool.
-Put something between the top of the omate and the charger (so it pushed harder on the omate) like cardboard or a few layers of paper.

If none of those work, you'll have to wait for Omate to send you a new one.
I know what you're going trough, my lock button fell of and I've been waiting over a month now. (All they have to do is send me a simple plastic button, but they won't yet)
User avatar
Delano
 
Posts: 20
Joined: Wed Feb 12, 2014 10:34 pm


Re: Anyone have an extra cradle?
Sun Mar 09, 2014 3:30 am

There has been MANY issues with buttons falling off. I would hope that they would resolve this before producing EU units. For the rest of us. Watch your buttons very carefully.
Rhiney
 
Posts: 11
Joined: Thu Feb 13, 2014 4:01 am



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